Contoh Short Functional Text email + Soal Jawaban

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Read The following text for questions 1 to 4.

To : customerservice@nbdc.com
From: candywright@canadamail.ca
RE : Delivery status

Date: January 6, 2010
On January 4, I sent a package from the U.S. to Canada. Your firm promises overnight delivery but the package sent on January 5 in the morning has still not arrived.

Our trade fair takes place tomorrow morning at 9:10 a.m. My colleagues are setting up our booth this afternoon, and they need the package that contains our brochures and pricing information.

Can you please investigate and get us our package on time (within 24-hours) as your advertisements promise?

Thank you,


Candy Wright

1. What is the sender’s e-mail address?
A. customerservice@nbdc.com
B. candywright@canadamail.ca
C. deliverystatus@nbdc.com
D. delivery@canadamail.ca

2. Why does Wright require the brochures today?
A. She needs to fly to Canada.
B. The career fair has already started.
C. Her colleagues need the brochures for the next day.
D. Her colleagues are leaving at 12:00 a.m. tomorrow.

3. “…and they need the package that contains … .” (paragraph 2). The word ‘they ‘ refers to … .
A. my colleagues
B. your colleagues
C. Wright’s colleagues
D. customer’s colleagues

4. “Can you please investigate and …” (paragraph 3). The underlined word can be replaced by … .
A. ask
B. find
C. examine
D. look for


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